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New Member

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3 Messages

Tue, Apr 7, 2020 1:01 AM

Was charged an early termination fee by AT&T for a contract that AT&T terminated early, not us.

Our bill is typically $80 odd dollars for a single phone line. This month I checked our billing online and saw that our bill for April 20th will be $380. Completely flabergasted I chatted with an agent who told me we had been billed an early termination fee because at&t had signed us up for a 3 year contract, and they no longer offer a three year contract. Our two years just ended, then they ended the contract, so they charged us $180 for the contract ending. To be clear, they charged us $180 for them to cancel the contract, with no input from us. I clarified this severagl times with the agent. Our service has not changed, we have not ported a number, we have not even contacted them at all, or been contacted, in this time period. We were also charged back fees for a new higher rate on service going back to March 8th, and then the new much higher price for service from March 28-April 28.

To be clear, the $380 does not include any past due amounts, this is all new service charges.

The only help the agent would offer is they would wave the $180 termination fee if we resigned a new contact with them. That is still a $200 landline phone bill for one month of service, at a time that our business is closed due to COVID. I have no interest signing an new contract with them, which they can violate at will and charge whatever they wish.

We have had this same phone service for 9 years and never had anything like this happen, even having to navigate them wanting us to get a "new contract" (nothing changes) every few years. They are definitely about to loose our business permanently.

Responses

Brand User

Administrator

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8.7K Messages

2 months ago

Hello @owlrest ,

 

Thank you for using the business community. We're sorry to read that you are having issues with your account. We are happy to look into that for you. Please email us at BizForums@att.com with "Case #7326960" in the subject line and include the details below.

 

Your full name:

Contact number:

Email:

Best time to contact:

Account name:

Account details:

 

Thank you,

 

Melissa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User

Administrator

 • 

8.7K Messages

2 months ago

Hello @owlrest ,

 

We have not received an email from you. Please email us at BizForums@att.com with "Case #7326960" in the subject line and include the details below.

 

Your full name:

Contact number:

Email:

Best time to contact:

Account name:

Account details: 


Thank you,

 

Melissa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

@ATTBusinessForums

I did send an email with that case number to the above email address last night actually. Please let me know if you receive it.

Brand User

Administrator

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8.7K Messages

Hello @owlrest,

 

We received your email and responded today.

 

Thank you,

 

Melissa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

@ATTBusinessForums

Melissa,

I did not receive a response. I checked my spam folder as well.

Is it sent to a different email address than the one I emailed from?

Brand User

Administrator

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8.7K Messages

It is.

 

Melissa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.