Was charged an early termination fee by AT&T for a contract that AT&T terminated early, not us.

Our bill is typically $80 odd dollars for a single phone line. This month I checked our billing online and saw that our bill for April 20th will be $380. Completely flabergasted I chatted with an agent who told me we had been billed an early termination fee because at&t had signed us up for a 3 year contract, and they no longer offer a three year contract. Our two years just ended, then they ended the contract, so they charged us $180 for the contract ending. To be clear, they charged us $180 for them to cancel the contract, with no input from us. I clarified this severagl times with the agent. Our service has not changed, we have not ported a number, we have not even contacted them at all, or been contacted, in this time period. We were also charged back fees for a new higher rate on service going back to March 8th, and then the new much higher price for service from March 28-April 28.

To be clear, the $380 does not include any past due amounts, this is all new service charges.

The only help the agent would offer is they would wave the $180 termination fee if we resigned a new contact with them. That is still a $200 landline phone bill for one month of service, at a time that our business is closed due to COVID. I have no interest signing an new contract with them, which they can violate at will and charge whatever they wish.

We have had this same phone service for 9 years and never had anything like this happen, even having to navigate them wanting us to get a "new contract" (nothing changes) every few years. They are definitely about to loose our business permanently.