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Tutor

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2 Messages

Tue, Nov 20, 2018 2:51 PM

AGNC Support for macOS Mojave incoming?

Hello,

 

I've recently updated my Macbook to macOS Mojave (10.14.1).  It caused AGNC to give me an error and crash just about every time I tried to use it, so I attempted to uninstall it and re-install.  However, the installation fails each time. 

 

I saw on the site that Mojave isn't in the list of supported Operating Systems, and that the last update to the application was in 2017 to add High Sierra support.  Is there either a beta version that does have Mojave support I can install, or is there any word on when Mojave support will be added?

 

 

Responses

Tutor

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2 Messages

2 years ago

Hello, I'm going to bump this again - I've been on the phone with AT&T support as well as my company's support, and AT&T Support on this issue has been quite frankly, awful.

 

It's clear that this is a Windows-First program; and whatever, that's OK.  However, support's suggestions were all Windows-based.  They told me to go to Control Panel to do a Repair, things like that.

 

Ultimately, the response was that they would open a ticket and call me back, which is universal support for "I have no idea but maybe it can be escalated?".  A week later, they called me back with the instructions of "Did you try upgrading the operating system?"  (which, of note, the issue is that the operating system is too new for the application .

 

Finally, the recommended resolution was to "contact my hardware manufacturer and see if they can assist".  That is, they want me to talk to Apple to fix it.

 

All I want at this point is a simple answer: Will there be an update at any point for Mojave compatibility?  Or will this app languish unsupported and become increasingly broken as updates and new Operating Systems are released?

DBear11

Employee

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587 Messages

2 years ago

The AT&T Global Network Client for MAC that supports Mojave is targeted to be released by end of month.

 

Thank you.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
DBear11

Employee

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587 Messages

2 years ago

The AT&T Global Network Client that supports Mojave has been released.  

Please download from the link below:

 

https://www.corp.att.com/agnc/mac/

 

Thank you.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

It seems that the "new" MacOS Mojave version that is available in the website below  is still Version 1.7.4 (3003) when you click "about". Anyway, I still see it crashing under Mojave.

DBear11

Employee

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587 Messages

a year ago

Hello,

 

The link is now fixed.   https://www.corp.att.com/agnc/mac/

You can download Version 2.0 which supports Mojave.

 

Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

Hi, 

I need urgent help with AT&T global network client. I had installed the application on my Mac OS Mojave 10.14.3. 

By mistake I placed it in trashed and the app is now no longer available. When trying to install the application, its throwing

installation failed error. I am sure that it has not been uninstalled properly. Could anyone please assist me over this.

 

Thanks!

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