Skip to main content
AT&T Business Forums
Announcements

Contributor

 • 

2 Messages

Sat, Aug 15, 2015 5:05 PM

AT&T Global Network Client Problem in Windows 10

Cannot get AGNC to work with the new Windows 10. Had to roll back to Windows 7 and works fine. Is there a setting that has to be changed or does AGNC need to be fixed to work with Windows 10?

Responses

Accepted Solution

Tutor

 • 

1 Message

5 years ago

I had the same issue. I upgraded to Windows 10. Connected to campus, but could not ping or connect to any devices. I uncheck MS LLDP in the AGN Virtual Network Adapter while still connect and was able to ping and connect to my servers on campus. I'm using version 9.6.0. Additional note, I recheck the MS LLDP after I disconnect from campus. I reconnect again and was still able to ping and connect to my servers. Another side note, I didn't see Windows 7 include MS LLDP in its adapter. Hope this helps out.

DBear11

Employee

 • 

587 Messages

5 years ago

Version 9.6 does not support Windows 10. The next release of the AT&T Global Network Client will support Windows 10. Right now the ETA of the next release is sometime 4th Quarter. Once it is available you can download it from our website. http://www.corp.att.com/agnc/windows/ Thank you.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

5 years ago

 


@LtCol81 wrote:

I had the same issue. I upgraded to Windows 10. Connected to campus, but could not ping or connect to any devices. I uncheck MS LLDP in the AGN Virtual Network Adapter while still connect and was able to ping and connect to my servers on campus. I'm using version 9.6.0. Additional note, I recheck the MS LLDP after I disconnect from campus. I reconnect again and was still able to ping and connect to my servers. Another side note, I didn't see Windows 7 include MS LLDP in its adapter. Hope this helps out.


I found after upgrading from Win 8.1 to Win 10, my AT&T network interface had gone.  I uninstalled and re-installed the network client.  Great all connected (albeit slow on first attempt), but could not connect to anything across VPN (Using dual IP SEC access). Disabled the MS LLDP and had to reboot PC.  All working fine since.

lainghk

Tutor

 • 

7 Messages

5 years ago

Where is MS LLDP in the settings?

lainghk

Tutor

 • 

7 Messages

4 years ago

Hello AT&T, it's now mid-Jan. 2016 -- looking for an update on the Net Client's availablity for Windows 10.  Thank you.

lainghk

Tutor

 • 

7 Messages

4 years ago

It's now mid-Jan.  Can we get an update on AT&T Net Client?  Thanks.

Ckral

Scholar

 • 

251 Messages

4 years ago

Hello, regression testing is still underway, the ETA for release is end of January.

 

Thank You

Contributor

 • 

2 Messages

4 years ago

It is now Feb 1 and still no updated client, when will this client be available for use?

DBear11

Employee

 • 

587 Messages

4 years ago

The next release will be available sometime 1st quarter 2016.

 

Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

4 years ago

This is getting to a level of absurd AT&T. We have gone from Q3'15 to 'sometime Q1'16'. This is obviously impacting a very large number of your customers, and I can speak for my company who has over 300,000 users that utilize this client. This needs to get addressed now and not continually put off. Perhaps people should roll off of this platform and onto something that is better supported and with better customer service (e.g. AnyConnect).

lainghk

Tutor

 • 

7 Messages

4 years ago

Agreed! Who is running the show at AT&T?

Contributor

 • 

2 Messages

4 years ago

We are coming on just two weeks until the end of Q1. Since there seems to be zero progress, how far is this being pushed out this time?

Ckral

Scholar

 • 

251 Messages

4 years ago

Hello, we will have further information by the end of March. In the mean time there is a Beta available for testing using the link below.

 

http://www.corp.att.com/agnc/windows/beta/agnc.exe

 

Thank You

Contributor

 • 

1 Message

4 years ago

Based on the messages I have seen, it is nice to see I'm not the only one experiencing issues with Windows 10 and the AT&T VPN client. However, the fact that the update continues to be pushed back, and vague answers are being given by AT&T is ridiculous. I work for a software company as a Product support specialist, and if we treated our clients this way with vague answers, constant timeline pushback, and no transparency, we wouldn't have any clients. This needs to be resolved, as any new computer that somebody purchases will come with Windows 10. How can a company in that focuses on technology be so out of touch with its customer base? Technology is changing exponentially, and vendors need to keep up with the current OS' in the market, and AT&T has failed miserably.

Tutor

 • 

7 Messages

4 years ago

FWIW:

 

I just tried installing your beta, but received an Error 1722 when the installer attempted to stop ip helper  service. If this is not a known issue and you would like more details, please feel to reach out.

 

Thanx,

 

-john-

Get started...

Ask a new question