Announcements

Employee

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2 Messages

Mon, Jul 27, 2015 5:50 PM

BSOD with Global Network Client 9.3.2.x

Hello,

 

I have been receiving the dreaded Blue Screen while connected to the network via AGNC 9.3.2.3001 on wireless.  I have tried the various solutions posted in previous comments but have had no success.

 

This error only seems to happen when connected via my home router (Uverse - NVG589 gateway box) on wireless.  If I hardwire, I have not been able to duplicate the problem..  I have tested this VPN connection with other wireless access points, and it has not failed there either. 

 

What router settings might I need to change to get this working again from my home?

 

Attached is the support logs from the last occurrence for reference.

 

Any help / suggestions would be greatly appreciated.

 

Thanks!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Accepted Solution

Ckral

Scholar

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251 Messages

5 years ago

Hello, there is a setting you can check on your home router and your PC.  Be sure that they are both using the same Wireless Security - for example WPA2 on your home router and your PC's wireless adapter should also use the same WPA2.  We have seen in the past if this does not match this issue has surfaced. 

 

If after checking and/or changing your Security to match if the problem persists - please post a new Support log.

 

Thank You

Employee

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2 Messages

5 years ago

Thanks for the idea. I checked this and found a mismatch between my laptop and the router - corrected the laptop to match the router settings and have not had any issues since (about 3 days now).
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.