Announcements
Welcome to the new AT&T Business Community! If you’re an existing member, use the Forgot Password option to setup a new password. If you’re new, we invite you to Sign up and participate.
NancyKnows

Employee

 • 

547 Messages

Thu, Mar 31, 2011 9:43 PM

Error 1720 on installation of 8.0.3 on Vista

by Simalot » Fri Apr 23, 2010 1:05 pm

I've been getting the same message trying to install the last few versions of the network client, and have kept going back to my previous version. This time I decided to try to figure it out. I currently don't have any versions of the client listed to be able to be uninstalled and no AT&T directories under \Program Files.

There still are references to a few different directories from previous versions of the client in my registry.

I ran the msi installer with /L*V and created the attached log (install803.txt). The failure shows:

Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action StopNetMsg script error -2146827858, Microsoft VBScript runtime error: Class doesn't support Automation Line 869, Column 3,
MSI (s) (34 Smiley Very Happy0) [12:47:25:040]: Product: AT&T Global Network Client Managed VPN Edition -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action StopNetMsg script error -2146827858, Microsoft VBScript runtime error: Class doesn't support Automation Line 869, Column 3,


Thanks for your advice.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

NancyKnows

Employee

 • 

547 Messages

9 years ago

by obrion » Mon Jun 28, 2010 3:44 pm

Looks like this is a log from an 8.1.0 installation. Is that what you were installing?

You indicated you were using the MSI package. Did you initiate the installation from a command prompt running with Administrator privileges? That is a requirement for the installation to complete successfully.

The error reported is that we could not utilize the WMI interface to ensure the NetMsg app was not running during the installation. This seems like it might be caused if the workstation had a group policy that prevented access to WMI or maybe if it was not run with Administrator privileges.

Robert
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.