Tutor
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3 Messages
Global Network Client failure after Windows 10 update
After updating the latest patches on Windows 10 (2017-10 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4041676)) my Global Network Client no longer works. It doesn't start, and just gives a dialog box that says: "NetClient has stopped working." No other details.
Currently on v 9.3.2.3001.
I tried running an install and selecting "repair" which did not help. Rebooting didn't help. I then considered uninstalling, but when I go into Windows Settings under Apps, the Uninstall button is grayed out and cannot be selected. Please help.
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Ckral
Scholar
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251 Messages
7 years ago
Hello, you are on an AGNC version that does not support WIN10.
Please uninstall in control panel, reboot, and install the latest version from this link below. If you can't uninstall please respond to this post and we can provide manual instructions to do the uninstall.
http://www.corp.att.com/agnc/windows/
Thank You
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peterman10
Tutor
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3 Messages
7 years ago
Installed the new version and it did not solve the problem.
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Ckral
Scholar
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251 Messages
7 years ago
Hello, I will send you a private message to obtain further information and logs.
Thank You
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peterman10
Tutor
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3 Messages
7 years ago
Wanted to note publicly that ATT support was excellent and walked me through the problem, getting it resolved.
Thank you very much for the assistance.
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