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3 Messages
Net client crashing and stops responding
Net client crashes several times before actually running. Sometimes it get stuck on the negotiating step but other times it just crashes
Faulting application name: NetClientSvc.exe, version: 9.6.0.3002, time stamp: 0x54bd3e23
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0x2995af02
Exception code: 0xc0000005
Fault offset: 0x000594e1
Faulting process id: 0x5a9c
Faulting application start time: 0x01d671b9d941581a
Faulting application path: C:\Program Files (x86)\AT&T Global Network Client\NetClientSvc.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: d812137c-7fb7-4556-9ff1-d277ebf02131
Faulting package full name:
Faulting package-relative application ID:
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello @Shawnx2,
Thank you for posting on the Business Community. Is this the ATT Network Client?
Chris
Social Media Manager
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Shawnx2
New Member
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3 Messages
4 years ago
Yes At&T Global Network Client version 9.6.0.3002
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Shawnx2
New Member
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3 Messages
4 years ago
I also tried to update but the update failed.
cellsdk +I 08/13 20:54:23.566 4DA8: Our FTP server address:
cellsdk +I 08/13 20:54:23.566 4DA8: No Valid FTPServer found.
NetUpdates +I 08/13 20:54:23.566 5AA0: Checking for available version on 'Hotspot directory' component.
APDir +I 08/13 20:54:23.566 097C: Using Hotspot update server: 32.97.166.118
cellsdk +I 08/13 20:54:23.566 4DA8: Get File component initialized.
LPE +I 08/13 20:54:23.565 4DA8: Get File component initialized.
APDir +E 08/13 20:54:23.756 097C: There was an error downloading the access list data. Error code: 403
NetUpdates +E 08/13 20:54:23.758 5AA0: Error returned by 'Hotspot directory' component in available version check. Consult NetClientSvc.log for details.
NetUpdates +E 08/13 20:54:23.761 5AA0: Update checks completed, updates could not be downloaded at this time.
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