Virtual network adapters are not created.

Please send us the support logs so we can investigate further.  Open the AT&T Global Network Client, click on Help and Create Support Log.

Select Upload, fill out the form and submit.  You can use "forum" for ticket number.

Please let us know once the logs have been uploaded.

thank you for reply.

I sent a support log.
Sorry to trouble you, but please check.

Hello,

First I would like to confirm what Operating System you are running.
The post states Windows 10 but the log shows

The operating system is  Microsoft Windows 7 x64 6 01 7600 Professional Edition.

Can you please right click on the AT&T Global Network Client icon and select properties. 
Select the Compatibility tab and verify that Run this program in compatibility mode is not
checked. 

Thank you.

I turned off compatibility mode and got a support log.

Please check this support log up.

The PC I used last time was windows 7.
At that time I was able to connect to the intranet without any problems.

So, as I thought it was a problem with the OS version,

I turned on compatibility mode and tried it, but it was no use.

I have reviewed the logs and see returned error Querying Global Adapter[-1073741811].  Normally when we see these errors, there is usually something preventing the adapter
from being installed properly.

Please uninstall the AT&T Global Network Client, reboot,  disable your security software, install the AT&T Global Network Client, reboot and test the connection again.  

Please let us know if the problem persists.

Thank you.

I reinstalled according to the guide but the VPN adapter was not created correctly and I can not connect to the intranet.

But I noticed.
The VPN adapter is temporarily created during installation.
However, when the installation is completed, the created VPN adapter can not be started and is deleted.
Therefore I uploaded a screenshot of reinstallation.
Please refer to this as well.

Hello,

We need some additional logs to investigate further.  I have sent you a private message on where to email the information.

Thank you

Hello.
I sent an e-mail to your e-mail address.
However, we can not send e-mail to that e-mail address.
This is because the e-mail address does not exist.

I would like to send Windows logs and screenshots.
Please tell me what to do.

Hello,

My email address is the same that you sent the logs to originally.  I have replied to you via email.   Please try to reply back with the additional logs and let me know if you still

have trouble.

Thank you.