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Contributor
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3 Messages
Monday, July 15th, 2019 6:09 PM
Lg V35 Software Update
Hello I recently bought a lg v35 which came with atnt services but has been unlocked to use other gsm carriers.I tried updating the phone but it keeps poping up that I have the latest update which is incorrect. How can I update the software ? and I dont live in the USA.
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ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hello @Bradz3310,
Thank you for reaching out to us here on the Business Community. We will be happy to help you. Are you trying to get the update for Android 9.0 Pie? Are you on Wifi when attempting to download the update? We'll be standing by.
Thank you,
Laura G.
Business Social Media Manager
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Bradz3310
Contributor
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3 Messages
5 years ago
Hello yes My device is connected via Wi-Fi while I attempted the update
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ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Here's some steps you can perform.
Update software
Verify software update
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Bradz3310
Contributor
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3 Messages
5 years ago
Hello I followed the steps but I dident see anything which says atnt software updates
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ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hello @Bradz3310,
Sounds like we need to look into this further. Please send me a private message: https://soc.att.com/2lfA5bV
And include the following details:
Your full Name:
Business Name on Account:
Business address:
Number on your account:
Preferred Contact #:
Email address:
Thank you,
Laura G.
Social Media Manager
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ATTBusinessForums
Administrator
•
26.2K Messages
5 years ago
Hello @Bradz3310,
We wanted to circle back with you to see if you still needed our assistance. Please send us the requested information via private message: https://soc.att.com/2Yge2Uh, so we can further assist you.
Thank you,
Laura G.
Business Social Media Manager
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