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5 Messages

Fri, Aug 5, 2022 1:11 AM

Something is better than NOTHING

I do appreciate someone contacting me. I thank Becky for what she has done.  This is a partial solution.

The situation is much more complicated than  an insurance claim.

At&T has an obligation to customers that purchase a phone. The fact that a consumer can go into a store and purchase the SAMSUNG FOLD OR FLIP  and not be told of the EXTRAORDINARY process for repairs is UNACCEPTABLE. The fact that ATT is not responsible for any repairs or warranty on just these 2 phones is crazy.  I question why ATT would even sell phones they have no  accountability for, especially when both companies are VERY AWARE of just how FRAGILE they are?

As a customer, I was NEVER told that I would have to send my phone to SAMSUNG for repairs. I do not have a CONTRACT with SAMSUNG so why would I be ok with the risks that come with shipping things these days?

AGain, I was NEVER informed prior to purchasing this phone, of SAMSUNGS ALL OR NOTHING REPAIR POLICY. If your phone has a scratch oR the screebn has a yellow mark on i it and it doesn't bither the customer... should they need to have it repaired because it wont make calls THIS VOIDS THE WARRANTY. Not one place does the documentation for this phone say if you use a car charger you risk voiding yourvwarranty.

Lastly, since you are required to send the phone into SAMSUNG and the ATT store boxes the item fir shipping and it arrives at SAMSUNG with damage that was not there when a store manager boxes it, why would that fall back onto the customer ESPECIALLY when IT VOIDS OUR WARRANTY. 

YET ATT STILL PLANS TO LAUNCH SAMSUNGS NEW VERSION OF THIS PHONE. 

I wont go into the actions of the store manager and the fact they REFUSE to connect you with anyone above them that just might hold them ACCOUNTABLE for their actions.

So I was sent an email by ATT asking me to accept Att solution. 

SOMETHING IS BETTER THAN NOTHING, $1,000 OUT  OF MY POCKET LATER

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5日前

Hi @Dekkertracy,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Kimberly
AT&T Business Social Media

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