Contributor
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1 Message
At&t Reseller ID
Getting our Reseller ID from At&t for the purpose of completing the "hand shake" with Apple Business Manager has been a massive headache. Apple has been awesome, so has JAMF, but dealing At&t customer service, by any any means (call, chat, email) has been about as difficult as potty training my 2-year old. Is there a dedicated team for this? Phone number? How can I get At&t a screen shot of out Apple DEP? Any help would be appreciated.
ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hello @Hawkeye723
Thank you for reaching out to us here on the Business Community. We appreciate your participation within the Business Community. For me to research your issue, I will need to gather some information. Please send me a private message using the link below and include the following details:
Your full Name:
Business Name on Account:
Preferred Contact #:
Email address:
https://soc.att.com/2KvFjLo
Thank you
Kathy V.
Social Media Manager
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Sherlockness
New Member
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2 Messages
4 years ago
You couldn't have stated this better. I have dealing with this same issue for (no exageration) 2 years now. I would love to know if you found someone who has a clue and can actually help. All that I am looking for is the ability to order my Apple devices from AT&T and have them arrive, prepared for MDM and not have to manually setup the devices with some sort of 3rd party solution, like Apple Configurator.
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