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1 Message

Sun, Apr 7, 2019 11:55 PM

Trying to unlock iPhone 6s on business account, saying not able to be unlocked

Hi, I'm actually a rep in a costco and I am trying to help a fellow contracted worker inside the store. He has a business account with ATT and has had it for as long as he can remember. His phone is paid off, yet when we try to unlock it it says that it cannot be unlocked. I saw another article on  the forum that directed me to the Att Cares portion of this website and I would be very grateful if we could get a little extra insight into how we can fix it. Either one of us can present the IMEI/Account number/PIN/Phone number for unlock if possible. 



Thank you





172 Messages

a year ago

Hello @jeremigo,


Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with unlocking your device. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here ( and be sure to include the following details so I can help:


Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

IMEI Number:



Thank you,


Social Media Manager

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