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Mobile_Nut

Mentor

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16 Messages

Wed, Apr 23, 2014 11:27 AM

Unlock

I have had my iPhone 4S for over 2 years and am still an AT&T customers, so I tried to get an unlock code for my iPhone. The automated response that I received was "this account has reached the maximum number of unlock requests allowed during a given period." There are 2 iPhones on my account and I have never had them unlocked, so what is this about????

Responses

RCastle1

Guru

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617 Messages

7 years ago

Hi Mobile Nut,

 

I am so sorry you are experiencing this issue.  I have reached out to my contacts and have provided them your email and mobile number you included when you registered for the Community.  I will keep you updated with any details I get.

 

Please also feel free to PM me directly if you have any other questions or if there is a better contact method to reach you once they have completed their research.

Contributor

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3 Messages

7 years ago

Pathetic !!! That's all I can say...

 

I've been trying to get my device unlocked for the first time ever, and each time you guys come back and say it has been requested more than 5 times now. If that's the case, document and show me those past requests.

 

Pathetic !! I know my way around and will spread the word. Know now to retain customers !! This is definitely not the way.

 

 

Contributor

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3 Messages

7 years ago

Yes, I've been with you more than 2 years, still a customer in good standing and NEVER requested an unlock before.

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