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New Member

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5 Messages

Tue, Feb 4, 2020 12:05 AM

add minutes

I have tried four times to add minutes to our calling card. After submitting the credit card information I get a box with red print telling me there has been an error. When I check our credit card account online, it shows the transaction is pending. The following day the charge is not in the pending list or accepted to the credit card; yet, other charges are added. Our card minutes are almost depleted and I am frustrated because there is no way to contact AT&T.

Responses

Brand User

Administrator

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8.7K Messages

4 months ago

Hello @MGHarvey,

 

Thank you for reaching out on our Business Community.  Is this in reference to the virtual prepaid card? https://www.virtualprepaidminutes.com/

 

 

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

@ATTBusinessForums yes. I called our bank this morning and they in turn contacted VISA. Twice the pending charge was approved and went back to AT&T. I am going to check our Visa account and see in either charges were approved. Suggestion made by the VISA customer service rep. is to go to an AT&T phone store and speak to a rep there. There doesn't seem to be a way to contact AT&T with a problem.

Brand User

Administrator

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8.7K Messages

We appreciate your response @MGHarvey!

 

  • What did the error message say after entering you credit card information?
  • Have you checked to make sure your billing address matches the account from your credit card company?
  • Has the transaction been denied for security reasons?

Feel free to access our AT&T Virtual Prepaid Minutes/Support Center portal, and then select the Recharging or Adding Prepaid Minutes option for additional steps and troubleshooting you may be experiencing. 

 

We hope this information is helpful!

 

Dwight, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

@ATTBusinessForums The message said "error" and said transaction could take time for bank approval and more. Everything in the message box was in red.

When I checked this afternoon the second attempt was still pending. No minutes have been added to the card from the first attempt.

All information was correct and not denied for security reasons.