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New Member

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3 Messages

Thu, Mar 19, 2020 7:42 PM

How do I set up call forwarding from my office number to a remote landline or cell phone?

This is a feature on my bill but I have been on hold with AT&T for nearly an hour to get this question answered. Please help.

Responses

Brand User

Administrator

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8.7K Messages

2 months ago

I apologize for the inconvenience with the hold time. If you Dial *72 or 72# and listen for dial tone, then Enter the number where you wish to forward calls.I believe that should do it.  This article may also help you: https://www.att.com/support/smallbusiness/article/smb-local-long-distance/KM1194925 -- if you need further assistance, please DM us with the account details to get started. ^EH

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

I finally got through to someone and I was instructed I would hear three quick beeps after dialing 72# or *72 but I do not hear anything like that. I just hear the solid dial tone so I don't think it is working.

Brand User

Administrator

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8.7K Messages

First, it's a solid dial tone... then after you dial the *72 you should hear the beeps.  Have you tried both? (*72 & 72#), also I know you didn't hear the beeps, but have you tried to enter the number you want to forward to?  Maybe it indeed worked?  If not definitely DM us the account details so we can troubleshoot. ^EH

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

I tried entering the number without hearing the beeps and it appears to have worked. I definitely heard the beeps on deactivation using 73# Think I am OK. Not sure why I don't hear the expected beeps after the activation code too.

Brand User

Administrator

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8.7K Messages

Thanks for the update.  I'm glad it seems to work.  If you run into any trouble with it, don't hesitate to reach back out to us! ^EH

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.