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New Member

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5 Messages

Mon, Feb 10, 2020 3:22 AM

Is there any way to contact AT&T about virtualprepaidminutes card recharging problem?

I have tried 4 times to add minutes to our card. We have less than 30 minutes. The charge shows up on my VISA account as pending, but never gets charged to the account. It is not the bank. I got a window in red print that said "ERROR" in processing. Out bank said it is AT&T that is the problem. I guess AT&T doesn't want our business?

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Brand User

Administrator

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8.7K Messages

4 months ago

MGHarvey,

 

Thank you for your recent posting. We appreciate your participation within the Business Community Sorry to hear about your concerns. For further assistance with your prepaid service here is the support number 800-901-9878 M to F 7am-10pm Sat/Sun 9am-7pm. Please let us know if you need any additional assistance. I will be standing by.

 

 

 

Thank you,

Lisa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

3 months ago

The phone number you list is only good for prepaid devices. This is a prepaid phone card that works through landlines. I'm in the country where cell service is spotty.

I've been to the AT&T store and they could not help.

Brand User

Administrator

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8.7K Messages

Hello, @MGHarvey,

 

Thank you for reaching out. Assistance with AT&T Virtual Prepaid Minutes can be found at the site under Support Center in the upper right hand corner.

 

Have a great week.

 

James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.