Announcements

New Member

 • 

1 Message

Fri, Jan 24, 2020 7:33 PM

fan pin

I went into a store an set up a new business wireless account and during the process was never asked for an email address so I never received the initial email with the FAN Pin. Can you help me get it reset to access the account via Premier to pay the bill online?

Responses

Brand User

Administrator

 • 

8.7K Messages

4 months ago

Hello medina73,

 

I am sorry about this experience. I am more than happy to help. You can try the below steps. If this does not work you can send us a private message at

Bizforums@att.com with the following details and in the subject line, please reference the following Case# #6977921.

 

Contact Name:

Contact Number

Business Phone Number:

Email Address:

 

Thank you,

Kathy

Social Media Manager

 

  You can setup a FAN PIN through our automated system. Please call 611 from your wireless device. Please advise the automated system that you want to make a payment (even though you are not making a payment). The automated system will then ask you for the temp PIN, since this is not known it will ask you to press 1 to send you one via text.   Once you receive it via text the automated system will ask you to press 1 again to enter the temp PIN you just received via text. Once the temp PIN is entered it is going to ask you to create 5-6 digit PIN. Once it is confirmed via the automated system you can hang up.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User

Administrator

 • 

8.7K Messages

4 months ago

Hello medina73,

 I wanted to check back in to see if the steps for the fan pin worked.- Kathy

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.