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Tutor

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4 Messages

Wed, Mar 8, 2017 5:07 PM

IP address range used by BVOIP

Hello,

I need to know which IP address range needs to be allowed on the firewall to have BVOIP working. Customer is not happy having "Any" object on his fireall rule. Could someone please help me with that info?

 

Regards,

Samir ***

sc960n

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Responses

Accepted Solution

Official Solution

Community Support

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3K Messages

3 years ago

Hello @scamilo,

 

I've heard back from my team.  They advised to have the customer create a ticket and someone will follow up with them regarding their request.  Here is the site to create a ticket:

https://expressticketing.acss.att.com/expressticketing/

 

Please let me kow if you need further assistance.

 

NancyA

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Community Support

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3K Messages

3 years ago

Hello @scamilo,

 

What type of BVOIP does the customer have (VDNA, IP Flex, Collaborate, etc.)?

 

Thanks,

Nancy A

AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

3 years ago

Checking back with customer. Thanks, Nancy!

Tutor

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4 Messages

3 years ago

@nancy,

 

Customer has just confirmed they use IP Flex.

 

Thanks,

Samir

Community Support

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3K Messages

3 years ago

Hi @scamilo,

 

I will follow up with my contact person for that and will let you know what I find out.

 

NancyA

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

3 years ago

@NancyA

 

Do you have any updates?

 

regards,

Samir

 

Community Support

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3K Messages

3 years ago

Hi @scamilo,

 

I apologize for the dealy, I am still waiting to hear from my contact but have reached out again today for an update.  I will let you know as soon as I have details to share.

 

Nancy A

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.