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Accepted Solution
ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello @ppisteved
Please check out this site for more support options.
Thank you,
Lisa
Social Media Manager
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ATTBusinessForums
Administrator
•
26.2K Messages
4 years ago
Hello @ppisteved
Thank you for your recent posting. We appreciate your participation within the Business Community. Please check out the below links with the details on how to add an authorized retail user to Premier.
Here are the detailed steps:
We'll start on the Premier homepage. From the "I want to" list, scroll down and select “Transfer billing responsibility." Under "Search for," enter the number you want to transfer billing for, and then click "Go." Verify that you entered the correct wireless number, and click "Continue. Confirm the user’s email address. To keep their phone number,users must confirm the transfer of billing responsibility from an email they receive, so the email address is important. We’ll use the calendar to pick the cancellation date. This is the date that the account will be cancelled if the user doesn’t accept billing responsibility. Now click "Continue." Read the Acknowledgement Transfer of Billing Responsibility section, and check the authorization box. The What to Expect section lets you know that: You’ll receive an email confirming the request. We'll send an email and a text asking the user to accept billing responsibility for this phone number. And You’ll get a second email when the user accepts billing responsibility, or when the number is cancelled. Now click "Submit." The confirmation page shows that the transfer of billing responsibility has been initiated. When the transfer is complete, the user can begin managing their own account online with myATT.
Thank you,
Lisa
Social Media Manager
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ppisteved
New Member
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2 Messages
4 years ago
I do not want to transfer responsibility to them. This is a company phone. I need to allow them to upgrade their phone in store temporarily.
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ATTBusinessForums
Administrator
•
26.2K Messages
4 years ago
Hello @ppisteved
Please try the following steps.
Note: Advise customers they may need to check their spam or junk mail folders if they do not receive the e-mail in their inbox in a timely manner.
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