AT&T IP Flexible Reach Problems

Let me start this by saying that our organization has been an ATT customer for many years. At the end of last year, we needed to add additional services as our business continues to grow. We set up a meeting with a sales rep and proceeded to move forward with the additional services. At a certain point we were informed that a new account would be needed to be set-up to accommodate our additional needs. We agreed and the account and services were signed for and implemented. We had already been utilizing the ATT Flexible Reach Services through the Premier website. Fast forward to today where I I cannot gain access. I have been unable to connect our new account to a login and our profile. The provisioning of this portal enables us to execute a plan for disaster recovery. This is causing us to violate our internal policies.

Any insight in how to escalate this would be greatly appreciated. I've tried phoning to no avail, as I am told every single time to go through our sales rep. I have reached out numerous times to both our sales rep and master solution rep and now my emails are not even being answered. Seeing as we are spending close to 7K a month on services through ATT, I cannot believe the treatment that our organization is receiving.