Contributor
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1 Message
How do I check the status of a offline team order with a ticket number
I have a ticket Number for a offline team order I want to check the status of it the ticket number is ***
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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ATTBusinessCare
Community Support
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3.1K Messages
8 years ago
Hello @SmithTosha30
Thank you for reaching out on our Business Community. We will be glad to help with your order and checking the status of your ticket.
Please send me a private message by click here https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576
Please include the following information.
Full Name:
Preferred Contact #:
Preferred Time to be contacted (include time zone):
Email Address:
Order #:
Thank you,
Lisa
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mrbooth
New Member
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2 Messages
3 years ago
John Booth
[email scrubbed]
Order #: cm20200930_147026306
I have credits that need to be applied to my account before service will be restored.
(edited)
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mrbooth
New Member
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2 Messages
3 years ago
There is NO way to escalate the issue. The Offline team is unreachable.
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ATTBusinessForums
Administrator
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26.2K Messages
3 years ago
Hello, @mrbooth,
Thank you for reaching out. We'd love to help. Could you let us know what's going on?
Thank you!
James, AT&T Community Specialist
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