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DedicatedUser's profile

Contributor

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3 Messages

Saturday, September 8th, 2018 7:07 PM

Internal Server Error

I was set up as a Company Administrator and received two emails: one with a temporary password and the other with a link to log into the Premier website.  I logged in with the temporary password and went through the account setup process without any trouble (entered my profile info, changed my password, etc.).  I was able to log in again OK with my reset password, but instead of seeing the initial page with our wireless account info, I got a page titled "AT&T Corporate Administrative Tool."  When I clicked the "Access CAT" link, a page was displayed with the message "Internal Server Error."  I've used the Premier website many times, set up administrators, etc. However, this is the first time I've seen this error.  Below are screen shots. Please help. 

CAT Page1.jpgServer Error1.jpg

2 Attachments

Administrator

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26.2K Messages

6 years ago

Hello @DedicatedUser,

 

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  Have you tried a different web browser?  If you still need assistance, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2NtSKgO

And include the following details:                                                                                           

  • Full Name:
  • Business Name on Account:
  • Wireless #:
  • Email address:
  • Premier User ID:

 

Thank you,

Nancy

AT&T Social Media Manager

New Member

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1 Message

2 years ago

Hello, I am having the same problem and everyone that I have reached out to has not been able to help me. 

Administrator

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26.2K Messages

2 years ago

Hi @Kpelion,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Charlene
AT&T Business Social Media

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