Nightmare with "Premier Online" iPhone order lost by FedEx. ATT is stonewalling me .
I am in the worst customer service NIGHTMARE of my life. I ordered an iPhone at Premier Online and it was to be delivered 8/13. I was so excited, but when I got home, no package. I went to FedEx online and the tracking number showed it had been 'dropped off at front door' but no signature was required or obtained. That makes sense because I wasn't home. I immediately called Fed Ex, who informed me that I had to deal with ATT, not FedEx. That started the nightmare. I've called 12 different phone numbers, logged over 7 hours of phone time, and spent the last 18 days just sick over this because I want my phone! All the reps tell me is that the case is being escalated, or investigated, or both. WHAT IS THERE TO INVESTIGATE??? I didn't get the blasted phone and you and I know it can't be activated so why do I have to go through this nightmare?? I STILL have not talked to anyone who has any authority. I'm told it's with the 'escalation team' but nobody can give me someone on that 'team' to call. Why am I being stonewalled? How hard is this? Ship a new phone!! Last Wednesday, a gentleman rep told me he was a manager and had authorized the shipment of my phone and I'd get an email within 24-48 days. 3 days later, no email, so I called back and was told he is not a manager and has no authority. Who DOES!!! Please contact me!!