Ordering from the Premier Online Store was a HUGE mistake
It’s been 14 business days since I ordered an iPhone 4 on the Premier Online Store, and my order status is still ‘processing’.
I placed my order on June 29th, then began monitoring the order status via the link I received in the email confirming that my Premier order had been received. A few days later I noticed that the status had changed to ‘alert’. I never received an email from AT&T regarding problems with the order, but decided to call customer service.
After speaking to customer service for the third time, each time after waiting for the “next available representative” for more than 1 hour, the order status was finally changed to ‘processing’. Each representative told me that I should receive the order with 7 to 10 days from the original order date of 6/29 (as stated in my order confirmation email).
The so-called ‘Premier’ customer service is deplorable . I will never again order from the Premier Online Store.