Announcements

Contributor

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2 Messages

Fri, Feb 2, 2018 7:20 PM

Registering your account online

I would like to know why it takes almost 2 months to receive an email stating that I can finally use the online website to see my account. Then you go to register and it will not let you!  Tells you that your account is not yet ready to be registered.   Why in the world send an email saying it was? And why can't I see my account once my phone and plan is activated?  I have spoken to AT&T reps that keep transferring me to different departments telling me that because it is a small business account they can not help me.   I am beyond frustrated and I am a new AT&T customer transferring over from the terrible Verizon. Any insight would be wonderful.   Is it normal not to be able to see any charges or usage for your account for over a full billing cycle?

Responses

Brand User

Administrator

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8.7K Messages

2 years ago

Hello @kgreenfit,


Thank you for your recent posting. We appreciate your participation within the Business Community. We apologize for any frustrations. We will be happy to help you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732


And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact #:
Email address:
What type of service (Uverse, DSL, Landline, Wireless):
URL of the system your trying to register on:

Thank you,

Laura G.
Social Media Manager


*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I also am having this problem and when I go to premier to Log In it tells me that it will not log in for multiple line accounts.  There are only 2 phones on this line.  This is the second time I have tried to log in and it has been weeks between.  The att person , Anthony , that I talked to was very nice, but we did not get anything accomplished as Premier was closed for the evening.  Also I did not appreciate the automated person that answers your call.  Just make me wait or put a real person on.

Thanks,

Lilly

Brand User

Administrator

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8.7K Messages

2 years ago

Hello Lilly,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: http://go.att.com/ec7cf5d1

And include the following details:                                                                                           

·         Full Name:

·         Business Name on Account:

·         Wireless #:

·         Email address:


Thank you,

Nancy

AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

it isn't working for me either! i just keep getting redicted form my att business to premier and vice versa.

Brand User

Administrator

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8.7K Messages

Hello @mvaughn1817,

 

Thank you for using the business community. We are happy to help! Please email us at BizForums@att.com with "Case #7201557" included in the information below, so we can assist.

 

Your full name:

Contact number:

Email:

Business Name on Account:

Business address:

Account details:
What type of service (Uverse, DSL, Landline, Wireless, etc.):
URL of the site you're trying to log into:

 

Thank you,

 

Melissa
Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

I just want to say that Laura was extremely helpful in getting my account up and running and helping me! Looking forward to a ongoing business to business relationship with AT&T. 

KGreenFit