Registering your account online
I would like to know why it takes almost 2 months to receive an email stating that I can finally use the online website to see my account. Then you go to register and it will not let you! Tells you that your account is not yet ready to be registered. Why in the world send an email saying it was? And why can't I see my account once my phone and plan is activated? I have spoken to AT&T reps that keep transferring me to different departments telling me that because it is a small business account they can not help me. I am beyond frustrated and I am a new AT&T customer transferring over from the terrible Verizon. Any insight would be wonderful. Is it normal not to be able to see any charges or usage for your account for over a full billing cycle?