Teleport Communications and AT&T

Hello @mjd42970,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2Qxf22v

And include the following details:                                                                                           

• Full Name:
• Phone number you are inquiring about:
• Preferred Contact #:
• Email address:

Thank you,

Nancy

AT&T Social Media Manager

i also got the same run around by AT&T.  It's horrible, horrible customer service.  They kept putting me on hold, transferring me to different departments.  It took 30 mins before someone told me that I needed to contact "TELEPORT COMMUNICATIONS."  They didn't even have a phone number for me to contact.

I will never use AT&T again.

@cancelnow2  @mjd42970 

after a 30 second google search

1-732-392-2000 the number may get removed because the forums system automatically remove any thing but toll free numbers

Hello @cancelnow2

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help and engage someone on our end.  Please private message me by clicking here the following information, so I can further assist you.

Contact Name:

Contact Number:

Contact Email:

Account Details:

Details of the request.

Thank you.

Chris

Social Media Manager

For everyone's general reference: 'Teleport Communications' is the name AT&T gave their CLEC (Competitve Local Exchange Carrier) component. All numbers on an AT&T IP-based (VoIP) service, such as IP Flex (aka "IP Flexible Reach") live on the Teleport Communications SPID. The BVOIP (Business VoIP) support number is (Phone number hidden) -- [FAIR WARNING: often very long hold-times, so put them on speaker, and do other tasks while you wait.]

That said, AT&T cannot (read: will not) provide you with any information about the number or the account without a valid LOA (Letter of Agency or Letter of Authorization) from the end-customer; however, they can (and probably will) put you in contact with the end-customer's AT&T Account Manager.

Side-note: you may have tried this already, but just in case, try -- whitepages dot com -- for a reverse phone number lookup.

I received a call from562-968-7843 that had caller ID as Nickolas Medina and he tried to sell me prostitution services.  I asked how he even know where I was and he told he they have workers all over the country.  You guys need to see if its true and how many lines and prostitution calls he makes to actively try to bring customers in for (Edited per community guidelines).  I immediately told my wife what happened and she was very upset and said I must have used their services before and was on some kind of personal call list.  I have never in my life been to a (Edited per community guidelines) and to have a brazen call come in offering me an illegal offer has really shaken me up.  Please investigate this number, it must have been a fake name, right?

I am experiencing the same problem, and the phone number listed is an "unallocated" Teleport Communications VOIP. AT&T said the number did not belong to them. Has anyone had any luck getting in touch with Teleport Communications or otherwise getting such a number released back for use?

Hi @alilu089,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Samantha
AT&T Business Social Media

I am looking for help with numbers that are listed at Teleport Communications. We are looking for our account numbers and service address associated with them. Can anyone help?

@Iburnham --TCG (Teleport Communications Group) is AT&T's CLEC - The phone numbers are probably on ATT BVOIP (Business Voice over IP), aka IP Flex, or a derivative of the IP Flex product set. The account # and service address should be your IP Flex bill. The numbers are not shown on the bill. If it's a bundle such as FBB (Fiber Broadband Bundle), or ADIVB (ATT Dedicated Internet Value Bundle) the account number is probably 171-xxx-xxxx-001 or similar. If the IP Flex service was originally a stand-alone (non-bundled) contract, there will be 2 separate accounts, one for the MIS or ADI (dedicated internet) circuit, and one for BVOIP - these account numbers are typically formatted as 831-00X-XXXX-XXX. 

@rhammond Do you happen to know a contact number for them? We have contacted ATT and they do not have any information for the TN's we give them nor can they find an account off the business name we give them. We are at a lose here. 

Hi @lburnham,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Shad
AT&T Business Social Media

@Iburnham - Just FYI, although the name & brand is ATT, their IP Flex (BVOIP) organization is sort of compartmentalized separately. Essentially operating as a different company. This link has IP Flex support numbers that should help get you to the correct people https://www.corp.att.com/bvoip/ipflex/support/  -- additionally, you can open an Information Request ticket in ExpressTicketing using any of one the phone numbers in question as the "asset"  for validation https://expressticketing.acss.att.com/ 

I have this same problem.  We have a block of phone numbers that show as Teleport Communications.  I saw links in this forum, but they either go nowhere are require an asset ID to create a ticket.  How do I get support ?