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Contributor
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1 Message
Thursday, May 7th, 2015 3:32 AM
Viewing data usage in premier site
Why can't I see the phone numbers that incoming and outgoing in the data usage section on the site? I usually can see those numbers. Now all it says in the data is media/ usage. Is there a problem with the site right now?
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Updated
3 years ago
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Lyoung
Employee
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355 Messages
9 years ago
Bmr1,
I can check on the Premier site and see if any issues are going on at this time. Sorry for the inconvenience.
Please send me a private message by clicking here http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/103392 and include the following information so we can assist.
Full Name:
AT&T Account Number:
Name on Account:
Preferred Contact # or Email:
What type of service (Uverse, DSL, Landline, Wireless):
Description of Issues:
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cti2013
Contributor
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2 Messages
9 years ago
I am having the same problem. Did you get a fix for this?
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lbf22
Tutor
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4 Messages
9 years ago
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Lyoung
Employee
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355 Messages
9 years ago
lbf22,
We can send your information off to our escalation team that can assist with this issue. They will be able to help with the Premier issue.Please send me a private message by clicking here http://bizcommunity.att.com/t5/notes/privatenotesp age/tab/compose/note-to-user-id/103392 and include the following information so we can assist.
Full Name:
AT&T Account Number:
Name on Account:
Preferred Contact # or Email:
What type of service (Uverse, DSL, Landline, Wireless):
Description of Issues:
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0
Lyoung
Employee
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355 Messages
9 years ago
We can send your information off to our escalation team that can assist with this issue. They will be able to help with the Premier issue.Please send me a private message by clicking here http://bizcommunity.att.com/t5/notes/privatenotesp age/tab/compose/note-to-user-id/103392 and include the following information so we can assist.
Full Name:
AT&T Account Number:
Name on Account:
Preferred Contact # or Email:
What type of service (Uverse, DSL, Landline, Wireless):
Description of Issues:
0
0
cti2013
Contributor
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2 Messages
9 years ago
Did you get the same answer I did? Which is basically they have no idea.
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lbf22
Tutor
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4 Messages
9 years ago
Yep, I got basically a cut and paste of the info on the usage page saying there can be a 2-5 day delay. I can't see any numbers on any of our lines since 5/1
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lbf22
Tutor
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4 Messages
9 years ago
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lhuettl
Contributor
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1 Message
9 years ago
I am having the same issue, have not been able to view usage details (numbers) since 5/1. Has anyone received any resolution to this problem?
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Nancy_A
Employee
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121 Messages
9 years ago
Thank you for your recent posting. We appreciate your participation within the Business Community. In order for me to research your issue, I will need to verify your account information. Please send me a private message by clicking here: http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/126057
including the following details:
Thanks,
Nancy
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lbf22
Tutor
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4 Messages
9 years ago
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waste
New Member
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1 Message
3 years ago
What the (Edited per community guidelines) is the point of forums if the AT&T reps just take everything to private message? Why isn't there an easy way to just check group data usage? Why are all of us still paying for service like this?
(edited)
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ATTBusinessForums
Administrator
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26.2K Messages
3 years ago
Hello @waste,
We typically take conversations offline when we need to review your account details and for your privacy would not like you to share your information publicly. As far as checking your data usage, that can easily be done by logging into your account online. What type of account do you use? Premier or MyAT&T?
If you are using an application for messaging such as Facebook messaging, Whatassp, Snapchat, or IG, the numbers will not show under data usage. You will need to look at those respective apps logs for more information.
Please let us know if you still need our assistance viewing data usage logs on your account?
Thank you,
Laura G.
Business Social Media Manager
(edited)
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