Community Support
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Welcome to a new kind of personalized delivery experience - AT&T Ready to Go!
AT&T Ready to GoSM gives you the option of same or next day delivery, or delivery with activation and setup by an expert at no cost to you. Plus, with AT&T Ready to GoSM, your device will be delivered at a time and location of your choice, such as home, office, or even the local coffee shop.
Our experts can help with:
- Activation (Including porting)
- Transfer of content
- Device Setup
- Personalization and a guided tour
Get your device as soon as the day you order it. Simply select Same-day|Next-day delivery at checkout. Choose when and where to deliver your new phone. Then, sit back and relax knowing that your device is on the way. Be sure the person who placed the order or an authorized user is available to accept the delivery with a government issued photo ID handy to complete your delivery.
To add an additional authorized person, to accept the delivery call 800.331.0500, Monday - Friday, 8 a.m. - 10 p.m, Sat/Sun 9am - 9 pm ET. For additional information visit our FAQ page.
To learn how, look at this How to Video for more information.
Same Day Delivery: Online orders only. Orders must be placed by 4 p.m. local time. Must purchase and activate eligible device online with wireless service agreement and qualifying voice and/or data plan. Requires account holder present, at least 18 years of age with government-issued photo ID. Limited to select zip codes in Atlanta, Austin, Baltimore, Boston, Chicago, Dallas, Fresno, Houston, Indianapolis, Jacksonville, Kansas City, Las Vegas, Long Island, Los Angeles, Miami, Milwaukee, New York City, Oklahoma City, Orlando, Philadelphia, Phoenix, Portland, Providence, Sacramento, San Antonio, San Diego, the San Francisco Bay area, Seattle, St. Louis, Tulsa, and Washington, DC. Other geographic and service restrictions apply.
AT&T Ready to GoSM will contact customer to schedule up to 60 minutes to deliver and set up eligible device (AT&T Ready to GoSM). No charge to customer for AT&T Ready to GoSM. AT&T Ready to GoSM is non-transferable, has no cash value, and cannot be redeemed for cash or applied as payment to an AT&T account. AT&T not responsible for lost or damaged software or data. Subject to wireless service agreement. Activation/upgrade, early termination and other fees, and restrictions may apply. Offer subject to change.
Thank you for choosing us,
AT&T
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted Solution
Official Solution
ATTBusinessCare
Community Support
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3.1K Messages
5 years ago
AT&T has teamed up with Enjoy to bring you exceptional same-day delivery services. In several cities AT&T Same Day Delivery’s AT&T-trained Experts deliver, set up and activate qualifying smartphones purchased on our website at no extra cost to you.
We currently do not accept trade-in devices on same day deliveries with the AT&T Same Day Delivery offer.
Our standard same-day delivery service provides you with a delivery window of time in which we’ll drop off your device at a location of your choosing. You will be provided with the convenience of in-person hand delivery from one of our trained Experts. We also schedule up to an hour with you to help you with activation of your device, answer any how-to questions about your device, data transfer assistance, and any other account help you may need such as set up for Paperless Billing or Autopay. This optional service is available at your personal choice and discretion.
At delivery, the account holder or an authorized user must be present with a government-issued photo ID, along with the account information and any passwords. To add an additional authorized person if you’re a small business customer, call 800.331.0500, Monday - Friday, 8 a.m. - 10 p.m., Sat/Sun 9 a.m. - 9 p.m. ET.
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NY2FLYankee
Contributor
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1 Message
5 years ago
Did anyone think this thing out?!
There is no benefit from using your Enjoy service. They don't take your old phone and finish the process. It's twice the work and effort to upgrade your phone. You have to get your own box, ship it back by going to the Post Office and getting a confirmation receipt of shipment. If I had gone to the store this would be over with. But, no I have jump through these extra hopes. And, then no one in customer service or the stores knows what is going on. Customer Service says I can take the iPhone trade-in for my Next Plan to the store. I take the time to drive over to the store. I get there store and they say there is a restocking fee if I do it that way? Trading the phone in is a part of the Next Plan but now I have to pay to turn it in?! NEVER again will I use this inept service. This was not well thought out ENJOYABLE. I WOULD NOT recommend it to anyone!!!
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ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hello @NY2FLYankee,
Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/2R8Nug6
And include the following details:
Your full Name:
Business Name on Account:
Business address:
Number on your account:
Preferred Contact #:
Email address:
Thank you,
Laura G.
Social Media Manager
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