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BurtonTronics's profile

Contributor

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1 Message

Thursday, January 18th, 2018 4:15 AM

What’s “FAN PIN”?

I’m attempting to login into premier but I’m being asked to provide a FAN PIN. I’ve never set up a FAN PIN. How do I obtain this information?

Guru

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3 Messages

6 years ago

According to the link, it can text the pin to you.  https://www.wireless.att.com/businesscare/registration/index.jsp

Administrator

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26.2K Messages

6 years ago

Hello @BurtonTronics,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

And include the following details:                                                                                           

·         Full Name:

·         Business Name on Account:

·         Wireless #:

·         Email address:


Thank you,

Nancy

AT&T Social Media Manager

Contributor

 • 

2 Messages

5 years ago

I've been working with AT&T through many avenues to obtain the FAN PIN number to log on to my redirected Business Premier account to the new, myAT&T site. 

  • 1 trip to the AT&T store,
  • 4-days of emails with a local, Client Executive II contact (no replies from him)
  • AND 8-10 bounced around phone calls with AT&T phone support
  • 3-hours of wasted time, and still no number

.....and no one I have encountered @ AT&T knows anything about the FAN PIN number.

Administrator

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26.2K Messages

5 years ago

Hello @Dawn69EPR,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your account and retrieving your Fan Pin. I'll be more than happy to assist with this. Please send me a private message by clicking here (https://soc.att.com/2ZYdCTr) and be sure to include the following details so I can help:

 

 

Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

 

 

Thank you,

Lisa

Social Media Manager

Contributor

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3 Messages

5 years ago

I also don't understand why AT&T is asking me for FAN PIN when being forced to register on their new business website. That FAN PIN was supposedly emailed to me when I've setup my account 10 years ago...
I don't even care about registering on the new site anymore, but would like the name of the person at AT&T who came up with the idea to ask customers for 10 year old PIN that they haven't chosen, and without a way to immediately retrieve it!
And which age is AT&T still dwelling in when all modern websites are created with usability in mind, not with making users register yet on another website (this forum) just to post their frustration after an hour trying to figure out what kind of PIN they are expected to remember.

Contributor

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3 Messages

5 years ago

That's not the FAN PIN that AT& now requires, after requiring all Premier customers to register on a new AT&T business website, which then forces them to register on this website just to discuss a FAN PIN that they have no way of remembering from 10 years ago.
Of course I will try calling AT&T in the morning, but I'm online right now when AT&T doesn't answer phones.


ATT_FAN_PIN.jpg

1 Attachment

Administrator

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26.2K Messages

5 years ago

Hello tuttifruitti,

 

Thank you for your post and participation within the Business Community. It looks like you are having trouble with the Fan Pin, I can certainly help you with this. Please call 611 from your wireless device. Please advise the automated system that you want to make a payment (even though you are not making a payment). The automated system will then ask you for the temp PIN, since this is not known it will ask you to press 1 to send you one via text.

 

Once you receive it via text the automated system will ask you to press 1 again to enter the temp PIN you just received via text. Once the temp PIN is entered it is going to ask you to create 5-6 digit PIN. Once it is confirmed via the automated system you can hang up. Please let me know if that works.

 

 

Thank you,
Kathy V.
Social Media Manager

 

Participant

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1 Message

Just tried this and rather than having the option to have a pin sent via text I was automatically transferred to customer service, go home AT&T... you're drunk! What a royal pain in the (Edited per community guidelines) of having to jump through hoops to try and obtain this fan pin, your company should be ashamed over the epic fail that it has done nothing to correct!!!

(edited)

Administrator

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26.2K Messages

Hello RJ1976,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you with your request. Please email us @BizForums@att.com and include the Case number #7066782 in the subject line.


And include the following details:

Your full name:

Business Phone Line:

Business Name:

Preferred contact #:

 

Thank you,

Kathy V.
Social Media Manager

Administrator

 • 

26.2K Messages

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you with your request. Please email us @BizForums@att.com and include the Case number #7066782 in the subject line.

 

And include the following details:


Your full name:


Business Phone Line:


Business Name:


Preferred contact #:


 


Thank you,


Kathy V.
Social Media Manager

Contributor

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6 Messages

5 years ago

Hi, I'm Enrico. I got the same problem. I just went through the procedure you suggested. The procedure is ok but it did not solve my issue. Either I insert my phone number or account number and the FAN PIN code just created the page show an error: 

We couldn't find that information in our records. Please check what you entered and try again.

(RBV110)

Any advice is welcome!

Administrator

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26.2K Messages

5 years ago

Hello Enrico, I'll be happy to help. Thank you for participating within the Business Community. Do you need help creating a Fan Pin? How can we help?

You can send us a private message here

 

Please include your account details:

 

Full Name:

Phone number associated with the account:

Preferred Contact #:

Email address:

 

Thank you,
Kathy V.
Social Media Manager

Contributor

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1 Message

5 years ago

Hi,

 

My name is Tyler and I have the same issue as well. I have inherited the business plan from my predecessor who is no longer with the company. I need the FAN PIN to transition the account from Premier to MyBusiness. Any help is appreciated. Thanks.

Administrator

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26.2K Messages

5 years ago

Hi @Tlemmer,

We'll be happy to help with your FAN PIN. Please send us a private message by clicking here with the following details to get started:

Contact Name:
Contact #:
email:
One of the wireless #s on the account:

Alexis
AT&T Social Media Manager

Contributor

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1 Message

5 years ago

Hi

I'm on the same problem. I just got two new lines added to my original account that have 4 lines. The girl on the store and the manager couldn't figure it out how to get the fan pin. I was told to try next week as the "system" was to busy because of the launch of the new iPhone. 

Can you please assist me on getting it so I can log in into the new att my business site. 

Thanks.

Send me the link to send you my info.

Thank you once again.

Administrator

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26.2K Messages

5 years ago

Hello @DataSimplify,

 

 

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your Fan Pin request. I will be glad to assist. Please send me a private message by clicking here (https://soc.att.com/31DUPul) and be sure to include the following details so I can help:

 

 

Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

 

Thank you,

Lisa

Social Media Manager

Contributor

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2 Messages

5 years ago

Hello,

I have the same problem with the Fan Pin. I have one but it's not working.

Always this message shows up:

We couldn't find that information in our records. Please check what you entered and try again.

(RBV110)

 

Thanks,

Alex

Administrator

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26.2K Messages

5 years ago

Hello @vw5xmachining,

 

We're sorry to read that you are having issues. Your FAN PIN is the PIN that you use to verify your account when you call in to customer service. We will be happy to help reset your PIN if you need to! If you do need to reset your PIN, please send us a private message by clicking here and provide the following information.

 

Contact name:

Contact number:

Email address:

Business name:

Account details:

 

Thank you,

 

Melissa

Social Media Manager

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