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Wednesday, September 28th, 2022 1:45 PM

Charged for returned device

Anyone else have issues with ATT/First Net not being able to find your traded in device? I mailed my device in back in April or May via the box and label THEY sent me. I thought everything was fine until 3 months later when they charged me for “not returning my device.” I was on the phone with customer service for over an hour. Somehow they couldn’t even find the tracking number from this label they made and sent me. They opened a case to find the device. They then closed the case at some point and did not communicate this to me. I was charged for the “missing device” via autopay on my bill, and causing my bank account to overdraft and charged fees for that by my bank. Magically, after I was charged for the “missing device” and I called they found it! A new case was then opened on 9/20/22, to get my money back I was charged via autopay and credit my ATT account back as well. I was told the case would be closed by 9/27/222 and ATT would communicate with me. Today (9/28/22) the case is still open with no ETA on when the issue ATT caused will be solved. ATT is also saying they cannot reimburse me for my $102 in overdraft fees. I do not recommend this company to anyone. Once I get this case resolved, and my devices paid off, I will be switching companies.

Administrator

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24.4K Messages

4 months ago

Hi there @learly,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Dodley
AT&T Business Social Media.