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Sgoellne's profile

Contributor

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1 Message

Saturday, November 2nd, 2019 8:49 PM

Firstnet is a scam!

I recently switched from verizon to firstnet hearing they take care of first responders. What a mistake that was when I initially signed up they told me I would receive a $200 gift card for switching to there service. I then signed up for a promotion for the samsung 9 where they told me I would only pay 99 cents a month for the phone itself. I received neither. After three months and multiple complaints they sent me a $200 credit. I then proceeded to ask why I haven't received my discount promotion on my phone. They then told me they can't give me it due to receiving the $200 credit! To say the least I will be posting on my union page for the entire Cleveland police department not to use this service so they are not scammed also by false advertising. 

Administrator

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26.2K Messages

1 year ago

Hello, I can schedule a call this morning. I will need to speak with you directly. Please let us know what time would work best.

 

 

 

Lisa
AT&T Business Social Media

New Member

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5 Messages

1 year ago

I am the Dispatch Supervisor at an ambulance station. A few months ago 2 Firstnet representatives came to the station to promote the service. They promised better service, lower monthly bills, new phones, etc. So I switched my family and I over from T-Mobile which turned out to be a huge mistake. I was promised that my monthly payment would be $175 total for my family and I. Every month my bill is well over that and I have to contact the Rep. that came to our station to "fix" the bill. He told me to sign up for autopay to keep the bill at $175, so I did. That was another mistake. AT&T pulled out $218 and I still have a remaining balance on my Firstnet bill. I tried to contact the Rep and he's nowhere to be found. On top of that I'm still paying T-Mobile about $100 a month because I switched. This turned out to be a disaster. I just moved into a new house and switched over because I thought I could save myself some money, but it's quite the opposite. Do yourself a favor and stay away from Firstnet. 

Tutor

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1 Message

1 year ago

After living under att internet for 12 years of horrible service and threatened by att if i kept calling my services would be disconnected , but like a fool i got them as home phone service because my at home job for Apple required me to have a hardline , i ended up having to quit my job with Apple a year and a half later , dropped calls , dropped internet connections , i had Apple techs on the phone with a supervisor and 2 techs in my house and Apple flat out told them , you are throttling his connection we have proof of it , they had the nerve to tell Apple they didnt know what they were talking about . again like a fool i got first net , from start to finish was a lie , during a hurricane we lost all communications while other peoples phones worked fine , i ended up using a 2 way radio during the hurricane as a first responder their first net is a joke , My connection was throttled with them after 90 megs of service i was told , its unlimited but up to 90 megs a month , after 90 megs your speed is dropped to under 1 mbps , i told them that is not what they sold they said sorry it would be back up to speed at the next billing cycle , next cycle came speeds never returned , i called about 10 different people they could not figure out why the speeds would not come back , even had me buy another phone to see if that fixed the issue , it didnt speeds still below 1 mbps , it took about another 10 calls before i could get a refund. DO NOT USE ATT FOR ANYTHING. 

Administrator

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26.2K Messages

1 year ago

Hi @Cajuncustoms,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Charlene

AT&T Business Social Media

New Member

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1 Message

8 months ago

Firstnet is a joke. Wished I never switched over. I traded in my iPhone 10max almost 11 months ago and still have not received a credit. I have called 8 times in the last 7 months, spent over an hour on the phone each time and am continuously being told the credit will be on my next bill but it NEVER is. What a way to treat your first responders you base your moto on. 

Administrator

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26.2K Messages

8 months ago

Hi there @AKSSCOTT,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Brian
AT&T Business Social Media

2 Messages

2 months ago

Because FirstNet is a partnership between the Federal Government and private business (AT&T) to provide a network for first responders, I would think that AT&T is trying to scam the Feds at our expense.  I was also in the same situation where I was sold firstnet because I worked for a university that also happens to have a hospital attached to its name.  I'm now paying $50 more than my previous provider, and I can't cancel this unwanted plan w/o incurring loss.  I will submit a formal letter of complain to the FCC for this and I encourage everyone on this thread to do just that.  While some may say it was "our mistake", it was a mistake committed under false pretenses or intentional misguidance and this has to be investigated by the Feds.

1 Message

19 days ago

I am a LEO in NY and canceled service as well for this and many not recent reasons.  First net ran a promotion two years ago for an Apple Watch that was supposed to be free.  Free when asked meant that the watch was free no installment payments nothing totally free.  I told them we won’t use the watches as they are not allowed when working so none of us would be using them.  For two years they charged us installment fees as well as $25 service fees for the line they assigned the watch.  Needless to say they owe me the installment payments along with a huge refund for every month for two years they charged the $25 service fee.  I am with Verizon again and much happier.  Currently there are over 3000 complaints on file with the NYS AG office with regards to them as I was told.  Stay away either individual officers or departments looking to switch all their staff to firstnet I would not do it.

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