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N

New Member

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2 Messages

Wednesday, April 5th, 2023 7:48 PM

FirstNet will double your bill

I signed up with firstnet after being hounded at the AT&T store. I went in to add an iPad for my son but they promised that my bill would be much less so I signed up. After my first bill I knew I made a big mistake in signing up. It literally doubled so now I had two bills one with AT&T and one with firstnet. I tried to cancel or get my bill worked out so they would honor what they originally promised but they refused.  I’ve worked at a hospital for 7 years on the medical floors. In January Firstnet called and said I wasn’t eligible for the healthcare worker program so I said great cancel me. I paid a large bill in January and AT&T sent me new SIM cards to move my devices back. I did and paid everything that was asked of me. Now 3 months later I get a bill from Firstnet for $455! I called and said I’m not with them anymore. Basically they said that bc THEY never canceled me and they never moved my services over to At&t like they said they would I still have a bill. I’m not paying this balance with Firstnet and will be contacting AT&T and if they can’t help me I will be switching providers. Unfortunate because I love my AT&T service but there’s no way. Morale of the story DO NOT SIGN UP WITH FIRST NET NO MATTER WHAT THEY PROMISE! 

Administrator

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26.1K Messages

8 months ago

Hi @nancysherrod2 ,


We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Aayush

AT&T Business Social Media

New Member

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2 Messages

8 months ago

I’m not sure how to view direct messages. 

1 Message

1 month ago

We are experiencing the same thing.  We have tried to resolve the issue with First net over the last 4 months, they credited one month and the next it is back to 2 payments, which doubled our previous bill.  Ready to cancel and move providers.  It is a total joke.

Administrator

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26.1K Messages

1 month ago

Hi @pnicks72,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Viktor
AT&T Business Social Media

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