AT&T Sales Agent

Hello @castillo2012,

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm truly sorry to read about your experience. I will be happy to help you out with your business billing services.  In order for me to research your issue, I will need to verify some information. Please send me a private message:https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact #:
Email address:

Thank you,

Laura G.
AT&T Social Media Manager

I seem to be having the same issue.  Door to door sales gave me a better price than is supposed to be possible.  Customer no service was not much help.  It seems they having nothing to do with the sales group and indicated the only way to resolve this was to contact the sales person.  Luckily I had the direct number of the sales person, it was no where on the sales order.  So if I didn't have that number, there would be no way to contact the sales group?????  She sent me to the retention group which I already talked to.  Sent her another text if there was somoene from her group I could talk to and so far haven't heard anything....  But it's only been a day.    ALSO beware,   what you signed is not a contract and the price on it is not guaranteed.  It's like you mail order something and when it comes you get charged a totally different price than when you ordered it.     What a bunch of crap.   Is there anyone from AT&T actually read this stuff that cares.   I guess as long as AT&T makes a lot of money,  these practices probably won't change.    On the good side the service works very well so far.  Only getting 700mhz of my 1000mhz,  but that is way more than I ever need and is still very impressive.   If it wasn't for the billing issues I'd have a lot of good things to say about AT&T.  But right now I'm close to switching back to Spectrum!!!!

Hello @mntbiker01

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help and have someone look into thi.  Please private message me by clicking here the following information, so I can further assist you.

Contact Name:

Contact Number:

Contact Email:

Details of the request.

Account#:

Thank you.

Chris

Social Media Manager

Hello I’ve had the same problem.  Me & my boyfriend purchased 2 phones from a at home At&t advisor by the name of Keenan L Mathis a At&t Home advisor a few weeks ago , well we finally got the bill and it’s saying I’m paying an installment plan for my phone which is the XR and for my boyfriend New Samsung, I was told my phone will be free because I traded in my previous XR and because I had AT&T WiFi (I also have valid documentation with him saying this) , the bill is stating both of us are paying installment plants for the phone , our bill is $250 the same amount as SPRINT which we left because of the price, we left SPRINT because we was told by him that it would be $150 before taxes with auto pay and paperless billing(I also have documentation with him saying that as well). I need to speak with someone ASAP about this I’ve reached out to him Via Email and by phone I have yet to receive a response back. 

Hello @Brookalexis1994,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2J3BTyk

And include the following details:                                                                                      

• Full Name:
• Business Name on Account:
• Wireless #:
• Preferred Contact #:
• Email address:

Thank you,

Nancy

AT&T Social Media Manager

Seems like in-home advisors are a problem.

We had a fiber internet connected and the in-home advisor (Bobby Harris, Pearland TX) convinced us to switch from Verizon to ATT. We had phones traded in, it's been 3 weeks and our bill still does not reflect the traded in phones. Now we want to cancel our service, but the only way we can do that is if we return the phones we got from ATT and get our old phones back (traded in ones) but our in-home advisor refuses to reply to our messages and answer our phone calls. We are very infuriated.

Hi @fmay ,

We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Aayush

AT&T Business Social Media