Business Phone Services, Lines, Voicemail, and tacked on 360 services for ??? who knows what

I have spent over 18 hours in the last 3 weeks trying to get our AT&T accounts and services closed out. We made the decision to leave AT&T after 25 years because they have, over the course of 10 year raised the cost of our 2 phone lines to over $600 a month!

When I complained- they said it was because we were "out of contract". Straightforward fraudulent charges when you get down to the brass-tacks.

Here's where it gets interesting: Now they've started adding about $85 in "Tech support, Build it For you, Email, Backup, and ?" service charges to our bill. We did NOT order these, we've asked multiple times to have them removed, and still they show up every month.

And when I call in to close the account- a Sandra Valdez, Employee# SV951J has the nerve to inform me that we are going to be charged for a "contract cancellation fee" because we are under contract. Mind you- She cancelled the account on 5/28/20 and then called me again on 5/29/20 to say it didn't go through, but there was going to be an additional Contract Cancellation fee!

And of course- she can't cancel these fraudulent "Tech support, Build it For You, Email, Backup and ?" service fees, or refund for these so called "services" that we know nothing about, did not order, and have not ever used. She gave us a phone number to call (877-265-3410) that has nothing to do with the subject and sends you to recording after recording.

At this point- I've spent literally more than 3 full work days trying to close out our business relationship with AT&T, and they simply can't find ONE person to get the job done.

Has anyone successfully gone after these types of activities to discourage them from continuing these practices?