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New Member

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2 Messages

Tuesday, June 16th, 2020 3:42 PM

Calls to 911 show wrong address

School district has multiple sites. When calling 911, some sites show correct address to emergency dispatch, while others show the main District Office. My understanding from dispatch is that AT&T may have a database of these address and we need to have some numbers updated. Which department at AT&T can assist with this?

Administrator

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26.2K Messages

4 years ago

Hello @sschock,

 

Thank you for using the business community. We are happy to help. Please email us at [email scrubbed] with "Case #7763742" in the subject line and provide the details below.

 

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Thank you,

 

Melissa

Social Media Manager

(edited)

5 Messages

4 months ago

I have the same or very close problem. I tried to get help, but not successfully. Can anyone help me?

New Member

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2 Messages

4 months ago

Spanin,

I'm not sure of your setup, but for us, we have a Cisco Router at each site and there are phone lines connected to that router.  We used Cisco Call Manager for internal voice.  When a 911 call is made, it will try to go out the phone line on the local site router.  The phone line is tied to the address of the location, so 911 Dispatch will see the address.  If the phone line is dead or disconnected, the 911 call is routed to our District Office as a last resort.  The call goes out from here and then 911 Dispatch sees the address of the District Office.

If your setup is similar, check the the phone lines at the local site to ensure they are active.

SS

5 Messages

4 months ago

SSCHOCK , thank you. But in my case it is line that has wrong address. So I am trying to change this database to the right address. I called our local provider, they said that I have to solve it wit ATT. I received promise to find out, but nothing happened. Thank you anyway for your answer.

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