Complete outage two weeks ago.
I own 2 businesses in the greater Massillon area. They depend almost enturely on call in service. On tuesday January 13th all lines were out due to AT&T not having adequate backup in place for a burst steam pipe. I have sent many email and facebook posts to AT&T over the course of the past two weeks with only brief responses that say someone in escalation will contact me shortly. There is nothing short about two weeks. What is the deal AT&T? Too busy counting your money?