Horrible customer service!

Please please please. AT&T's trouble reporting, status updating and general customer service is horrid!!!!

1. I am done speaking with people I can't understand! If AT&T needs to outsource to some foreign company, then at least find one whose operators are intelligble! For the love of all that is good!

2. The same applies to the auto attendant/IVR that asks questions before hand that one would think gathers information pertinent to making the process more effiecient yet the  CSR asks the same questions again! WOW

3. Hold time is ridiculous. 

I am thinking that AT&T believes that if they make the call in process difficult enough, the CUSTOMER will do everything online without the need for human intervention, thereby reducing cost so that "THE SAVINGS CAN BE PASSED ON TO THE CUSTOMER." What a pipe dream but the premise still remains, complicate the process enough and the CUSTOMER wil change their ways.

Please notice that I put CUSTOMER in upper case. It is for a reason. I AM THE CUSTOMER!!!!!! I PAY AT&T and will continue to demand better customer service. It would behove AT&T to contact me regarding this!

I will find a way to contact AT&T CEO or COO. This is beyond abhorrent!

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