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New Member

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1 Message

Friday, March 19th, 2021 1:13 PM

How do we remove the "Spam" label for our business numbers?

We are contacting our members and they will not answer the phone or cancel their membership because our business telephone numbers are displayed as "Spam." How do we remove that label?

Administrator

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26.2K Messages

3 years ago

Hello @TFirth

 

 

If you number has been flagged as spam, and you would like it taken off the spam list. Call AT&T Technical Support. visit the Hiya Help desk to submit a request to remove the number from the spam list.
this is the Hiya Help desk Link http://sm.att.com/f0190790
 
 
Thank you,
Lisa
Social Media Manager

Administrator

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26.2K Messages

2 years ago

Hello @GadgetsMadeEazy ,
Thank you for your recent posting, we appreciate your participation within the Business Community. I'll be more than happy to take a look at this for you so we can get things back on track. I have marked our conversation as private so that I can get a few more details to further assist you. Please reply with the following information:

Contact Name:
Contact #:
email:
Account details:


Thank you,
Dodley
AT&T Social Media.

New Member

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3 Messages

2 years ago

Shelley Goldberg

7073482364

[email scrubbed]

I do Not have an account with ATT as previously mentioned

(edited)

New Member

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1 Message

1 year ago

I am having the same issue with the outbound numbers from our 9-1-1 center.   Therefore, when we return calls to our FirstNet and ATT wireless users, their devices all indicate "SPAM RISK."

Administrator

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26.2K Messages

1 year ago

Hi @YC911Tech,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Shad
AT&T Business Social Media

New Member

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1 Message

1 year ago

Hi AT&T,

I'm also having the same issue with outbound calls from our newly purchased phone numbers. AT&T customers who receive calls from our new business phone numbers see them flagged as spam. I'd initiate a direct message but don't see a way of doing that when I visit the ATTBusinessForums profile.

Thanks,

Chris

Administrator

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26.2K Messages

1 year ago

Hi @crawlings_trivir,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Antwan
AT&T Business Social Media

New Member

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2 Messages

1 year ago

We are also having this problem.  Can you help us?

Administrator

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26.2K Messages

1 year ago

Hi @all4him,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Antwan
AT&T Business Social Media

New Member

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1 Message

1 year ago

I am also having this issue, who can I contact to get my number off the "spam likely" list? Thank you.

Administrator

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26.2K Messages

1 year ago

Hi @bedugger,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Samantha
AT&T Business Social Media

Administrator

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26.2K Messages

1 year ago

Hi @HNL_CFII,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Antwan
AT&T Business Social Media

New Member

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1 Message

1 year ago

Hello,

I am also experiencing a similar issue, who should I contact?

Thank you

Administrator

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26.2K Messages

1 year ago

Hi @Wolfoods


If your telephone number is flagged as spam, to get the listing updated- you can submit a request to the Fee Caller Registry online here:

http://sm.att.com/329f4758

This free portal helps entities reach these Analytics Engines that support major wireless carriers in the United States. Please keep in mind, removal is not guaranteed.



Alexis
AT&T Business Social Media

(edited)

1 Message

5 months ago

Hello,

I work for a Public Health Community Resource Center and we currently are populating as spam like as well. This is causing residents to miss out on resource opportunities...  Would you suggest that I call the Caller Registry or connect with AT&T directly about this ?

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