New Member
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7 Messages
Port available number
I'm trying to get my old landline number back. I came here in June with the same problem and was told it could be done and given this case # 7810495 . During the phone call I was disconnected and apparently called the residential side of att. Once I realized this i told them the situation and asked if they were sure they could do it.
No, 5 months later and no they can not.
I was in chat 2 different times. First time, I was transferred 4 times and after she said it was done, she transferred me to her supervisor who introduced themselves and left the chat.
2.5 hrs wasted and I wasn't rude ever
Tried again. Waiting to chat for 40 minutes only to have someone assure me I was talking to the right person only to leave the chat himself after reading previous case information.
So I decided to call.
Soon as I give my account number and explain the situation, I'm transferred to the Direct TV department. Couldn't be more irrelevant department to send me to so I took the hint and came back here.
I was told I was being transferred to this department each time I was sent to Direct TV
The number I was given is 706-756-2143
My account number with that department is 306477244
The old number i need 706-884-7103
No, 5 months later and no they can not.
I was in chat 2 different times. First time, I was transferred 4 times and after she said it was done, she transferred me to her supervisor who introduced themselves and left the chat.
2.5 hrs wasted and I wasn't rude ever
Tried again. Waiting to chat for 40 minutes only to have someone assure me I was talking to the right person only to leave the chat himself after reading previous case information.
So I decided to call.
Soon as I give my account number and explain the situation, I'm transferred to the Direct TV department. Couldn't be more irrelevant department to send me to so I took the hint and came back here.
I was told I was being transferred to this department each time I was sent to Direct TV
The number I was given is 706-756-2143
My account number with that department is 306477244
The old number i need 706-884-7103
ATTBusinessForums
Administrator
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26.2K Messages
3 years ago
Thank you for that information, Mr. Jackson.
I attempted to give you a call this evening to inform you of the phone number you need to dial. Please call 855-250-4777 to inquire about changing your home phone number back to your previous number. I hope that this is helpful to you.
Is there anything else I can assist you with at this time?
Ariel, AT&T Community Specialist
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My_HVAC_Guy
New Member
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7 Messages
3 years ago
You need to call my cell, that phone isn't used at all, the ringer is turned off.
Cell (Edited as per community guidelines)
I'll call the suggested number but I don't think it's going to be that easy.
It should be that easy
After 19 months of my trying to get this done . Hope so, I'll try
(edited)
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ATTBusinessForums
Administrator
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26.2K Messages
3 years ago
Thank you so much!
If you need future assistance with any other concerns feel free to reach back out to us here. We are always here and happy to help.
Thank you for being a valued member of the AT&T family, we appreciate you.
Ariel, AT&T Community Specialist
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My_HVAC_Guy
New Member
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7 Messages
3 years ago
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