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Contributor

 • 

1 Message

Wed, May 27, 2015 6:36 PM

unable to resolve billing issues

We are a large cellular customer - however the way the bill was created - Premier/SPOC/sales cannot help us.  Apparently landline is handling the billing?    Who do we need to contact to resolve the incorrect billing?

Responses

Nancy_A

Employee

 • 

121 Messages

5 years ago

Hello Midwest 671,

 

I would be happy to look into this for you. 

In order for me to research your issue, I will need to verify your account information.  Please send me a private message by clicking here: http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/126057

including the following details:

  • Full Name:
  • AT&T Account Number:
  • Name on Account:
  • Preferred Contact # or Email:
  • What type of service (Uverse, DSL, Landline, Wireless):
  • Description of Issues:

 

Thanks,

Nancy

AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.