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howardcliu's profile

Contributor

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1 Message

Sun, Mar 17, 2019 8:24 PM

Why does movie service have to be so difficult? and service not willing to help.

I've called AT&T customer service ahead of time and spoke with 3 different service reps. Each one has part of the knowledge to move my service and the conversation always drops.  I spoke with 3 people over the phone and 1 online. over the span of 4 hours, trying to relocated my service up until almost midnight and not one of them saved the requested date I mentioned.  I then had to call back the next day and then was told I had to wait another 4 days before I could get the service changed.  I am already upset with these guys because the couldnt even setup the fiber to the address correctly and I already had to wait 10 days from the original first time setup a while back.  SO far AT&T is not even trying to help me.  Paying too much for the speed i signed up for and not even getting the full 300mb thru the fiber. FIBER! I get more speed at half the cost with another provider.  I am just 1 more reason/excuse to cancel my service.  If there wasnt a cancellation fee.  I will cancel right now.  Be wary people out there.  The customer service and services are not worth it.

Administrator

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22.4K Messages

3年前

Hello @howardcliu,

 

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2Y7tJdt

And include the following details:                                                                

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  • Business Name on Account:
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  • Phone number associated with the account:
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  • What type of service (Uverse, DSL, Landline, Wireless):

 

Thank you,

Nancy

AT&T Social Media Manager

New Member

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2 Messages

2年前

I have also faced this issue with call support but it got fixed whenever i tried to contact them via email, that's really the best method to get your issue fixed, try it today. beetv

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