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Wednesday, November 8th, 2023 6:38 PM

Wireless Billing Issues

Does anyone have an email address for AT&T to send billing issues to?  I have spent at least 4 hours on three different phone calls with AT&T to correct our billing issue.  It has not been corrected.  In the last hour and a half call, I had to go through the explanation again, the rep had all of the information, she kept putting me on hold while she waited for a manager to approve and disconnected me.  She never called back and did not correct our bill.  I can't call them again and go through that.

We are a business and ordered three Apple phones about a year ago.  We changed our mind and cancelled two of them before we received them.  We did not get the two phones but are being charged for them.

Administrator

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26.2K Messages

4 months ago

Hi @MaxRox,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Antonella AT&T Business Social Media

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