911 responders discount

you need to login to your account it will say what discounts your getting and how much 

Hello @Cmillz,

Thank you for your recent posting. We appreciate your participation within the Community. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/32z6Odd

And include the following details:
Your full Name:

Name on Account:

Number on your account:
Preferred Contact #:
Email address:
What type of service (Uverse, DSL, Landline, Wireless):

Thank you,

Laura G.
Social Media Manager

So I go into my local AT&T and show my sworn LEO ID and say I want to sign up for the 911 Responder plan. After what I thought was getting signed up I left, my plan changed alright, cost me more and I got cut off my personal hotspot at 0200 hrs saying I used all my data weeks before the end of my period. (Never has that happened before on my unlimited plan). Then I find out I wasn't even signed up for the program, just got hosed for money and data... perfect, everyone especially cops love to get screwed over.

Hello TR_Law,

Thank you for your recent post and participation within the Business Community. I am sorry you had this experience. I’ll be happy look into this for you. I will need to gather some information.

Please send me a private message by clicking here:

Please include the following details:  

Full Name:

Business Name on Account:

Address:

Phone number associated with the account:

Preferred Contact #:

Email address:

Thank you,
Kathy V.
Social Media Manager

That would be great Kathy V but the PM link you sent brings up an invalid URL page.

Hello @TR_Law,

Sorry for the issue with the link. Please send me a private message by clicking here (https://soc.att.com/33YIoK6) and be sure to include the requested details so we can assist. Thanks, Lisa

Yeah thanks for "looking into it"... I'm done here...

"Sorry to hear about your experience at the store with signing up for FirstNet service. Please check out the following site where you can submit to signup https://soc.att.com/2XyyJYj "

Hello, were you able to sign up on the website? If not, then we will need to gather the additional info from you. Which would be the store complete address and who assisted you. So we can work with out store partner team to look into this for you and help get the issue resolved. I will be standing by.

I have signed up online and in the storefront twice over 2 weeks so I'm pretty much fed up with the process. I just want back what I had before being screwed out of my tether data. Back for a 3rd time to the store this morning.

Timothy, I understand your frustration. I just checked your account and it is setup for FirstNet service.

Timothy, if you need any assistance for the account when it comes to the plan or data, we can schedule a call and have the FirstNet team look into this for you. -Lisa

Timothy, I called and left you a detailed message. -Lisa

Thank you Lisa for checking into the situation, I did get your message and yes I got signed up at my local office. After 2 trips and 5 hours I was up and running, it took me from Spet 28 until Oct 24 but it's done now. Worked last night and the service was as expected and I wasn't being throttled on my hotspot data.

Timothy, sorry to hear about your experience. Glad you were able to get signed up. I want to thank you for your business. Should you need any further assistance please know we are here to help and I want to thank you for your business. -Lis