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SmoFarms's profile

Tutor

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5 Messages

Tue, Jul 11, 2017 7:01 PM

Cant log into TeleNavTrack website - TLS Outdated

Yesterday I switched all of my cellular data over to at&t.  Since doing so I haven't been able to access the TeleNavTrack dashboard for tracking my at&t feature for TeleNav.  After selecting the link for "Customer Sign In" the screen returns to basically a 'Web server unavailable...retry etc'.  Upon further investigation I get a possible solution that says "TLS certificate outdated & incompatiable??" or similar.  Before switching to at&t data, all of my Datacom was Verizon and I didn't have any issues on any of my devices (ipads,computers etc) now....none of them can access the portal and all receive the same message.  ??? Help!

Responses

Administrator

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17.6K Messages

4 y ago

Hello SmoFarms,



Thank you for reaching out on our Business Community. Sorry to hear about the issue with your TeleNav issue. I will be glad to help! 


Please send me a private message by click here 

https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732



Please include the following information.


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Thank you,

Lisa 

Tutor

 • 

5 Messages

4 y ago

STILL NO RESOLUTION TO THIS ISSUE.

I am having to continue to pay Verizon to be able to access TeleNav...Kind of defeats the purpose of switching my Datacom to AT&T!  

 

Ironic how AT&T sold me the feature and I cant access it unless I use Verizon

 

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