Employee
•
3.5K Messages
Customize User’s messaging settings in AT&T Office@Hand
I was added to the administration team for our company’s AT&T Office@Hand account. I was told that there is a way to allow the system to send messages to an agent if they miss a call. Where do I go to enable that?
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
© 2024 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T intellectual property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Accepted Solution
j_wilson
Employee
•
3.5K Messages
4 years ago
You can enable AT&T Office@Hand to send an email or SMS message when users receive a voicemail, fax, call, etc. To configure the notification setting, log into the admin portal and click on the Users tab. The user list displays and you can click on the name of the desired user. Click on the Messages & Notifications tab. See our tutorial “Messages & Notifications Customize User’s Settings as Admin | AT&T Office@Hand Article #2735” for more information. You can also visit asecare.att.com to see more “How To” tutorials and videos.
Join the discussion and share how you use AT&T Office@Hand or any other Advanced Solutions products to improve your business. Give us product feedback and share suggestions and tips with other users.
0
0