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New Member

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4 Messages

Thursday, June 23rd, 2022 9:29 PM

My Client's website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. My client is a large, reputable e-comm site. We just changed their URL to better match their branding and now AT&T customers are getting a message the the site has malware and is being blocked.

Please let me know what the solution is to get our site whitelisted.

Thank you

Administrator

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24.4K Messages

7 months ago

Hello @rtsconsulting,
Thank you for your recent posting, we appreciate your participation within the Business Community. I'll be more than happy to take a look at this for you so we can get things back on track. I have marked our conversation as private so that I can get a few more details to further assist you. Please reply with the following information:

Contact Name:
Contact #:
Email:
Account details:

Antwan
AT&T Business Social Media

New Member

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1 Message

5 months ago

I am having the same issue with my e-commerce site hosted on Shopify. Our site is  showing up as blocked for ATT wifi customers. Can you help?

Administrator

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24.4K Messages

5 months ago

Hi there @Anjuli23,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Dodley
AT&T Business Social Media.

New Member

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1 Message

4 months ago

I am having the same issue with one of out client sites. It is being blocked on with the message "Malware page blocked for your security." What would be the proper steps to get this site reviewed and the block lifted?

Administrator

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24.4K Messages

4 months ago

Hi @EZToUseSupport,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Kimberly
AT&T Business Social Media

New Member

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1 Message

19 days ago

I am having the same issue with a client site and would like to understand how the issue can be corrected.

Administrator

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24.4K Messages

19 days ago

Hi @rminkus,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Viktor
AT&T Business Social Media

New Member

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1 Message

8 days ago

I'm having the same issue at my domain, it's being blocked but has never had issues before. What can I do to remedy this?

Administrator

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24.4K Messages

7 days ago

Hi @papillonpress,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Shad
AT&T Business Social Media

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