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Employee

Employee

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3.4K Messages

Thursday, November 9th, 2023 12:21 PM

Set up the call greeting in AT&T Office@Hand

I remember seeing mention of an option that allows you to set up a recording to notify callers when they are being transferred to your AT&T Office@Hand line. Does anyone know where you need to go in the system to configure that?

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Official Solution

Employee

 • 

3.4K Messages

3 months ago

You can configure a Connecting Message, which plays a message when callers are transferred to your line. To configure the message, log in, click on the Settings tab, and then on Screening, Greeting & Hold Music. Scroll to the Connecting Message section and click on the checkbox to the left of Enable. Click the Edit button and then use the drop-down to select the default greeting or custom to record your own. Check out our tutorial “Screening, Greeting & Hold Music Overview | AT&T Office@Hand Article #3788” for step-by-step instructions. You can also visit asecare.att.com for more tutorials on the other call settings available in AT&T Office@Hand.

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