Employee
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3.5K Messages
Troubleshooting the “access to this account is disabled” error in AT&T Office@Hand
One of my AT&T Office@Hand users let me know that they were having trouble logging into their account. The user received an error that says their account is disabled. How do I reactivate their account?
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Accepted Solution
j_wilson
Employee
•
3.5K Messages
4 years ago
AT&T Office@Hand displays the “Access to this account is disabled” message when a user enters the incorrect user credentials 3- 5 times. To unlock their account, navigate to the admin portal and click on “Users”, “User List” and then on “users with extensions”. The user should be listed with a lock icon. Check out our tutorial “Access to this account is disabled error | AT&T Office@Hand Article #13764” for more information on unlocking the user’s account, settings for user failed login attempts and account lock duration. You can also visit asecare.att.com to see all of our how-to tutorials on how to use AT&T Office@Hand.
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